Privacy Policy
At Peru Complete, we respect your privacy and handle personal information with care. This policy explains what information we collect, how it is used, where it may be processed, and the choices available to you when using our website.
Last updated: October 28, 2026
Contact information, travel preferences, and the details you choose to submit.
To respond to inquiries, prepare travel proposals, and manage requested services.
You can request access, correction, or deletion of your information, subject to applicable law.
Who We Are
Peru Complete is a travel brand specializing in private journeys through Cusco, the Sacred Valley, and Machu Picchu.
This Privacy Policy applies to personal information processed through the website perucomplete.com, including its contact forms, travel quotation requests, and related communications.
Website and brand: Peru Complete
Data controller: Paolo Antonio Castillo Mendizábal
Contact address: Av. Perú H-12, Urb. Progreso, Wanchaq, Cusco, Peru
Privacy requests: Contact Peru Complete
The person or entity identified above is responsible for determining the purposes and means of processing information submitted through this website.
Information We Collect
Contact Form Information
When you submit a general inquiry through our Contact page, we collect the information you provide, which may include:
- Your full name.
- Your email address.
- The subject of your inquiry.
- Your message and any additional information you choose to include.
Travel Quotation Requests
When you complete the Plan My Trip form, we may collect:
- Your name and email address.
- Your country of residence and optional phone or WhatsApp number.
- Preferred arrival and departure dates, approximate travel month, and date flexibility.
- Number of adults and whether children will be traveling.
- Your preferred tour, travel style, and estimated budget.
- Travel interests and any special requests you voluntarily provide.
Communications
If you contact us or reply to our messages, we may retain the relevant correspondence so we can understand your request, provide accurate follow-up, and avoid asking you to repeat information.
Technical Website Information
Our website, hosting infrastructure, and security tools may process technical information such as IP address, browser type, device information, access times, requested pages, and technical logs needed to operate and protect the website.
Important: Our general inquiry and trip quotation forms do not request payment card information, passport copies, or sensitive medical records. Please do not include this information in your initial message.
How We Use Your Information
We use personal information for the following purposes, as applicable to your interaction with Peru Complete:
Responding to Your Inquiry
We use your contact details and message to answer questions, provide information about tours, and respond to requests you submit voluntarily.
Preparing Personalized Proposals
Travel dates, party size, preferred itineraries, accommodation preferences, and other details help us understand your requirements and prepare a relevant quotation.
Managing Travel Arrangements
If you accept a travel proposal and proceed with a reservation, additional information may be needed to arrange the requested accommodations, transportation, admissions, and guided services.
Information needed for an actual booking is requested at the appropriate stage, with the relevant conditions explained.
Website Operation and Security
Technical information may be used to maintain website functionality, diagnose errors, prevent spam, investigate misuse, and protect the website and its users.
Legal and Administrative Duties
Certain information may need to be processed or retained to comply with applicable laws, respond to lawful requests, or maintain necessary business and transaction records.
Required and Optional Information
Fields marked as required in our forms are necessary to process the corresponding request. Other fields are optional and allow you to provide more context about your travel plans.
If you do not provide the required contact information, we may be unable to respond to your inquiry. Optional information can be omitted without preventing you from sending a general request.
Consent and Other Lawful Grounds
When you submit a form, you authorize the processing of the information you provide for the stated inquiry and related communications, in accordance with applicable law.
Where processing is necessary to take requested steps toward a booking, perform an accepted agreement, comply with legal duties, or protect the service, the applicable legal grounds will be observed.
Marketing communications: Submitting a contact or travel quotation request does not automatically subscribe you to promotional emails. Separate permission will be requested whenever required for marketing communications.
How Information Is Processed and Shared
Peru Complete uses website infrastructure and communication tools to receive, store, manage, and respond to travel inquiries.
Website Forms and Message Records
Our website uses WordPress and Contact Form 7 to process contact and quotation requests. An additional WordPress inbox system, Inboxly, is used to manage submitted inquiries.
Submitted information may be recorded in the website’s database and included in email notifications delivered to a private mailbox used for travel correspondence.
Authorized personnel may access these records when necessary to respond to an inquiry or manage the requested service.
Categories of Service Providers
Depending on the service involved, information may be processed by:
- Website hosting and technical infrastructure providers.
- Email delivery and mailbox service providers.
- Website maintenance, security, and spam-prevention services where configured.
- Authorized personnel responsible for travel inquiries and customer communication.
- Travel service providers when information is necessary to arrange services requested and accepted by the traveler.
Travel Suppliers
If you proceed with a confirmed travel arrangement, relevant information may need to be provided to hotels, transport operators, guides, or other providers involved in the services you have requested.
Such sharing is limited to information necessary for the relevant arrangement and is subject to applicable data protection requirements.
International Data Processing
Some website infrastructure or email service providers may process information outside Peru, depending on their systems and locations.
When personal information is transferred internationally, applicable legal requirements and appropriate protections must be observed.
We Do Not Sell Inquiry Data
Peru Complete does not sell personal information submitted through its inquiry forms to third parties for their independent marketing purposes.
Cookies and Similar Technologies
Cookies are small data files that websites may store in your browser to support functionality, remember preferences, or perform other permitted activities.
Our website uses WordPress and CookieAdmin for cookie notice and preference management.
| Category | Purpose |
|---|---|
| Essential | Support necessary website functions, security, and basic operation. |
| Preferences | Remember certain choices, including cookie preferences where enabled. |
| Analytics | Measure website usage if analytics tools are enabled and applicable consent requirements are satisfied. |
| Marketing | Support advertising measurement only if relevant tools are activated and the required permissions are obtained. |
You may manage cookies through your browser settings and, where available, the cookie preferences offered on our website.
Disabling certain cookies may affect some website functions.
Payments: The Contact and Plan My Trip forms do not collect payment card details. If online payment services are introduced, the relevant provider and privacy information will be disclosed before payment data is collected.
Data Retention and Security
How Long We Keep Information
Personal information is retained for the purposes for which it was collected and only for as long as necessary, subject to applicable legal obligations.
For travel inquiries that do not result in a booking, our proposed retention standard is a maximum of 12 months after the last relevant communication.
After that period, the information is deleted or anonymized unless a longer retention period is required by law or justified by an applicable legal obligation.
If a traveler confirms services, information needed for the agreement, accounting, legal compliance, or dispute resolution may be kept for the applicable period.
Information Security
We seek to protect personal information through reasonable technical and organizational measures appropriate to the nature of the information and the services provided.
These measures include controlling access to information, maintaining website security, and limiting the use of data to authorized activities.
No online transmission or storage system can guarantee absolute security. We review relevant incidents and take appropriate measures under applicable law.
Children and Family Travel
Our inquiry forms are intended to be completed by adults. A parent or responsible adult may indicate whether children will accompany a travel party.
Please do not submit children’s identity documents, sensitive medical information, or other unnecessary personal details through the initial quotation form.
If information about a minor becomes necessary for an actual reservation, the required authorization and relevant privacy safeguards will be observed.
Third-Party Websites
Our website may link to official attractions, travel resources, or third-party websites. Those websites are responsible for their own privacy practices.
We encourage you to review their privacy notices before providing personal information.
Your Privacy Rights
Subject to applicable data protection law, you may exercise rights concerning the personal information we process about you.
Access
You may request information about the personal data we hold about you and how it is being processed.
Correction
You may request correction of personal information that is inaccurate, incomplete, or outdated.
Deletion or Cancellation
You may request deletion or cancellation of your personal information where applicable. Some records may need to be retained to meet legal obligations.
Objection and Withdrawal
You may object to certain processing activities or withdraw consent where permitted by law. Withdrawal does not affect processing that was lawful before the withdrawal.
Additional Applicable Rights
Depending on your location and the laws that apply, you may have additional rights concerning the processing of your personal information.
How to Submit a Privacy Request
To ask a question about this policy or exercise your privacy rights, contact Peru Complete using our Contact page.
Select Other as the subject and begin your message with “Privacy Request”.
Please include your name, the email address used in your original inquiry, and a description of your request.
We may request additional information when reasonably necessary to verify your identity and protect your personal data from unauthorized disclosure.
We respond to privacy requests in accordance with applicable legal requirements and deadlines.
Contact Peru Complete
Questions about personal data, privacy rights, or information submitted through our website? Send us a privacy request.
Applicable Data Protection Law
Peru Complete operates from the Cusco region of Peru. The processing of personal information is subject to applicable data protection requirements, including Peru’s Personal Data Protection Law, Law No. 29733, and its regulations, where applicable.
Individuals may also seek guidance or exercise applicable complaint rights before the competent data protection authority.
Peru’s National Authority for Personal Data Protection: Official Information .
Changes to This Policy
We may update this Privacy Policy when our services, website tools, or applicable legal requirements change.
The latest revision date will appear at the beginning of this page. Where required, we will provide additional notice or obtain appropriate authorization before introducing material changes to personal data processing.
Last updated: October 28, 2026